Unfortunately, what was supposed to be a minor step in the completion of our email server maintenance resulted in the following issues on Friday the 11th: 1) existing emails were flipped to unread status; 2) most mailboxes underwent a complete re-syncing of emails, meaning your email client had to re-download all the emails from scratch; and 3) any custom email tags or flags were lost.
While the underlying cause was a flaw in the server platform's design, we take responsibility for having triggered these issues and regret the inconvenience they have caused. If you need help to work through them, you're welcome to contact us for support. Thanks for your understanding!
Posted: September 14, 2026 8:38 am
