Email Service Outage

The new server has arrived at the CA data center. One of our system administrators is onsite to install the server. The process of moving email data and preparing to restore email services is underway.

Posted: June 9, 2026 2:35 pm

We're working on restoring email service. The new server equipment has landed in California. As soon as possible, we will install the server and proceed with the process of moving email data to it. This process will take quite a few hours, so for now we are not providing a specific ETA for full restoration of services. We very much regret all the difficulty this situation has caused. Thank you for your understanding!

Posted: June 9, 2026 9:35 am

We're working on restoring email service. All mailboxes are backed up, and new server hardware is on its way to the data center. As soon as the equipment arrives, we'll install it, move the mail storage drives to the new server, clean up corrupted data, and test all email functions before turning on customer access. This process will take several hours. The server is now expected to arrive by Tuesday forenoon due to a shipping delay. This is not the outcome we were aiming for, and we very much regret all the difficulty this situation has caused. Thank you for your understanding!

Posted: June 9, 2026 7:00 am

At this time, we are targeting service restoration late Monday night or early Tuesday morning Eastern Time. We appreciate your patience and will provide additional updates as they become available.

Posted: June 6, 2026 10:00 am

A replacement server is being shipped to our data center and is expected to arrive Monday morning. Our current plan is to move the existing drives to the new server and restore email service as quickly as possible.

Posted: June 5, 2026 3:30 pm

This is an update on the IceWarp email outage. We have all email data through June 4, and it appears to be intact. Emails received after the outage at approximately 7:30 PM on June 4 are being safely held and will be delivered once service is restored.

Posted: June 5, 2026 3:00 pm

Our systems team is working nonstop to restore service on the eMyPeople mail server. Currently, we do not have an estimated time for restoration, but we will continue to update this message. We apologize for the difficulty, and thank you for your patience!

Posted: June 5, 2026 1:00 pm

Our systems team is working diligently to restore service on the eMyPeople email server. Currently, we estimate service will be restored by early evening. We apologize for the difficulty and thank you for your patience!

Posted: June 5, 2026 9:30 am

We are experiencing issues with our eMyPeople email server. Our systems team is working to restore email service as soon as possible. Thank you for your patience.

Posted: June 4, 2026 7:30 pm