Email Service Outage

We cannot thank our customers enough for their patience during this very extended and difficult incident. The affected email services are working normally and the backlogs of incoming and outgoing emails have been cleared. At this time we will consider this incident resolved. Within the next two days we will be sending out a newsletter with a more detailed report on what happened and why the outage lasted as long as it did. If you are not currently receiving our newsletters, feel free to sign up with the form provided at the bottom of every page on our website. Thank you!

Posted: June 11, 2026 8:35 am

Email services have been fully restored and all send/receive functions are working. We're monitoring the server's performance. It will take time for all your emails to appear on your devices. If you think you're missing emails or haven't received an email you're expecting, please wait a few hours to see if the issue resolves itself.

Posted: June 10, 2026 12:50 pm

The email server is now fully functional, but we are keeping user access blocked for now while we deliver the backlog of inbound emails from our spam filters to users' inboxes. This means that sending and receiving of emails is not possible quite yet. However, those who have a forward set on their email account will see emails arrive at the forwarding destination address.

Posted: June 10, 2026 10:20 am

Email storage drives and data have been copied to the new server. Currently we're verifying data integrity before bringing mail services back online and delivering the accumulated incoming emails to users' mailboxes.

Posted: June 10, 2026 7:00 am

The new server has arrived at the CA data center. One of our system administrators is onsite to install the server. The process of moving email data and preparing to restore email services is underway.

Posted: June 9, 2026 2:35 pm

We're working on restoring email service. The new server equipment has landed in California. As soon as possible, we will install the server and proceed with the process of moving email data to it. This process will take quite a few hours, so for now we are not providing a specific ETA for full restoration of services. We very much regret all the difficulty this situation has caused. Thank you for your understanding!

Posted: June 9, 2026 9:35 am

We're working on restoring email service. All mailboxes are backed up, and new server hardware is on its way to the data center. As soon as the equipment arrives, we'll install it, move the mail storage drives to the new server, clean up corrupted data, and test all email functions before turning on customer access. This process will take several hours. The server is now expected to arrive by Tuesday forenoon due to a shipping delay. This is not the outcome we were aiming for, and we very much regret all the difficulty this situation has caused. Thank you for your understanding!

Posted: June 9, 2026 7:00 am

At this time, we are targeting service restoration late Monday night or early Tuesday morning Eastern Time. We appreciate your patience and will provide additional updates as they become available.

Posted: June 6, 2026 10:00 am

A replacement server is being shipped to our data center and is expected to arrive Monday morning. Our current plan is to move the existing drives to the new server and restore email service as quickly as possible.

Posted: June 5, 2026 3:30 pm

This is an update on the IceWarp email outage. We have all email data through June 4, and it appears to be intact. Emails received after the outage at approximately 7:30 PM on June 4 are being safely held and will be delivered once service is restored.

Posted: June 5, 2026 3:00 pm

Our systems team is working nonstop to restore service on the eMyPeople mail server. Currently, we do not have an estimated time for restoration, but we will continue to update this message. We apologize for the difficulty, and thank you for your patience!

Posted: June 5, 2026 1:00 pm

Our systems team is working diligently to restore service on the eMyPeople email server. Currently, we estimate service will be restored by early evening. We apologize for the difficulty and thank you for your patience!

Posted: June 5, 2026 9:30 am

We are experiencing issues with our eMyPeople email server. Our systems team is working to restore email service as soon as possible. Thank you for your patience.

Posted: June 4, 2026 7:30 pm