Troubleshooting AgapeSafeGuard

Steps to Troubleshooting Dynamite Protector

When Dynamite Protector is installed, it is imperative that the antivirus is turned off! If not, you may get one of the following results:

Very slow web browsing
Hit or miss results in the web browser
OS Issues such as extreme slowness, like 30 sec to open control panel
Disabled user login accounts (only administrators function)

Resolution is as follows:
Uninstall Dynamite Protector Normally
Turn off Antivirus
Do a Winsock Reset - Follow this guide to do a winsock reset
Restart Windows
Verify Antivirus still off
Install Dynamite Protector - you'll find a guide here How to install Dynamite Protector
Restart Windows
Turn on Antivirus
Test Dynamite Protector to make sure it's working.

Go to Control Panel > Programs and Features and find Dynamite Protector. If it says Dynamite Protector 3.2.8 follow this article and remove manual proxy settings. Re-open your browsers and try again.

Common issues and their resolution.

1) Uninstaller Crashes, or never shows the screen to enter the uninstall password.

Try re-installing Dynamite Protector without uninstalling it first.

2) Screen for uninstall password comes up, but no information is filled into any of the fields.

Try re-installing Dynamite Protector without uninstalling it first.

3) Screen comes up asking for uninstall password but if you leave the password field blank and press Submit it uninstalls.

The installation is corrupt. Try re-installing

Proxy Server - Explanation and Concepts

The purpose of a proxy server is to filter what you have access to online. It consists of a powerful computer with the proper software installed and configured so that it can effectively filter what you should or shouldn't have access to.  As of current, Emypeople has 3 different proxy servers. On the other hand, Dynamite Protector is not a filter but a hi-jacker. No it's not a virus. It's actually for your good. When you request emypeople.net  or any other website this is what happens:

1) Dynamite Protector hi-jacks the request and instead of allowing you to connect to emypeople.net it sends it to the proxy server.

2) The proxy server finds emypeople.net for you, scans the page and decides whether you should have access to it or not.

3) If the proxy allows it the page will load and you'll see our home page. Otherwise, you'll get a blocked screen instead.

4) In summary; Dynamite Protector will not let you connect to the internet but instead sends what you request to see to the proxy. The proxy server finds the page you want to see , filters it and returns a response either giving you access to what you requested or blocking it.

Some of the advantages of using a proxy server are:

1) Access to what you have is controlled by tweaking settings on the proxy server itself and not on your computer. If the filtering was done on the computer, a tech would have to access your computer to tweak settings.

2) It doesn't hog system resources. If the filtering was actually done on your computer expect a performance drop. A proxy server takes care of the filtering load without bogging your computer down.

3) As infested as the internet it's safer accessing the internet via a proxy. Not only in the pornography etc.. aspect but also in the security (viruses, security holes etc...) aspect. While the proxy won't block everything or block things it shouldn't expect a safer browsing experience via a proxy.

Tips on how to troubleshoot Outlook 2010 and 2013.

1) The first thing to do is make sure Outlook is configured to use the correct settings.

   Open Outlook and go up to the top left-hand corner and click on File. Click on Account Settings and than choose account settings again.

Double-click on your email account located in the middle of the window.

 If your Account Type is IMAP (If your Account Type is POP3 server bump down a picture) make sure your Incoming mail server is imap.emypeople.net. The text in Outgoing mail (SMTP) should be set to smtp.emypeople.net. Your username is your full email address and password would be the email address's password.

If your Account Type is a POP3 server make sure your incoming mail server is pop.emypeople.net. The text in Outgoing mail (SMTP) should be set to smtp.emypeople.net. Your username is your full email address and password would be the email address's password.

Press More Settings and go to the Outgoing Server tab. Make sure the option "My outgoing server requires authentication" is check-marked. Set it to "Use same settings as my incoming mail server".

Click on the Advanced tab. If your incoming mail server was set to IMAP (Skip down a picture to see instructions for POP) make sure the number in your Incoming server(IMAP) is set to 993 with the option "Use the following type of encrypted connection" set to SSL. The number in the Outgoing server (SMTP) field should be set to 465 with the option below it "Use the following type of encrypted connection" set to SSL.

If your incoming mail server was set to POP make sure the number in your Incoming server(POP) is set to 995 with the option "Use the following type of encrypted connection" set to SSL. The number in the Outgoing server (SMTP) field should be set to 465 with the option below it "Use the following type of encrypted connection" set to SSL.

Press OK and than Finish with the satisfaction that you've entered the correct settings.

Common errors and their solutions:

1) Cannot find the e-mail server.

This error is caused when Outlook cannot connect to the mail server. Either their is no connection or something else like an anti-virus is interfering with Outlook. You'll find tips on troubleshooting your connection here.

2)  We do not relay. Server error 550 5.7.1...

 You'll find an article here on how to fix this error.