This will be the landing page for the learning category.

Want to learn how to do things? How they work? Start here!




Because provides spam (junk mail) filtering as a service for its customers, you may receive a message entitled “Spam Quarantine.” In other words, our spam filter blocked a message that it suspected to be spam or junk and quarantined it for you. It's letting you know that it's been blocked in case you consider it important.

If the listed email(s) are all junk mail, you may just ignore them – you have a 14 day period to release them before they will automatically be deleted from the server.

If you wish to receive the emails, follow the instructions listed under “How to operate my spam quarantine.”

Please note that all eMyPeople users, even e-mail only users, can access these spam options. Even though the spam options open up in
an Internet Explorer window, this does not mean that you are on the internet.


In order to access your spam filtering options, you must be connected via dialup to eMyPeople or through a highspeed connection.

Here’s how you do it on a dialup connection. If you're using a highspeed connection make sure you're connected and then follow Step 2.

Step 1 Find the Emypeople Icon on your desktop and doubleclick it.

· Click the "Connect" button. The computer will dialup and connect to eMyPeople. A green connection icon will appear in your tray in the
lower right corner of your screen.

· Windows Mail will open.

Step 2 Go to a “Spam Quarantine Summary” e-mail.

· Scroll to the bottom where it says “To view your entire quarantine inbox or manage your preferences click here.”

· Click on the “click here." Internet Explorer will open, and you will be taken to the Spam Quarantine Inbox.
* Note: you are not on the internet. You are on the eMyPeople spam filtering device.

Step 3 Take Action. You can now tell the spam filter what to do with the e-mails it has filtered (quarantined) for you. You will see a list of e-mails in the quarantine inbox with three options on the right: deliver, whitelist, or delete.

* Here is an explanation for the purpose of each option.

** Deliver– delivers this message to your mailbox on a "this time only" basis. Other messages from the same sender will continue to be filtered into the Spam Quarantine.

** Whitelist– delivers this message to your mailbox AND adds this sender to a “whitelist.” All future messages from this sender will not be quarantined, but sent directly to your mailbox.

** Delete– This message will be deleted from your quarantine. Future messages from this sender will continue to be filtered into the
Spam Quarantine.

When you are finished, click the "X" at the top right corner of the window. Click "Close Tabs" and you should be set.


If there are any messages caught in the Spam filter, our servers automatically send out a Spam summary at the end of each day. However, if you know that a message has been sent to you, and you suspect that it may be delayed by the Spam filter, and you would like to receive that message now, there is a way you can check what is caught in the Spam filter before the server sends you a summary.

· Make sure your computer is dialed in and connected.

· Go to internet explorer by clicking on the “Start” menu >> “All Programs” >> “ Internet Explorer.”

· In the address bar at the top of the page, type:

** (This connects you to a page on our server. You do not actually have internet access.)

· Enter your email address into the username field and press the button "Create Password".

. Go back and check for new messages. You should receive an email with a username and password. Click on the link and enter your credentials.

· Remember your username and password information.


· Make sure the customer is dialed in and connected.

· To make sure they are connected, Go to a Command Prompt
** To get to Command Prompt: Start menu >> All Programs >> Accessories >> Command Prompt

· Type ""

· If they receive 4 replies, they are connected.


This is to define the main components and names for the pieces of the Windows 8 desktop and the Metro screen. It explain how to switch between the desktop and metro screen.


This is the start screen.

To get there, click in the bottom left corner of the screen on the symbol that looks like this  or press the Windows key which is found at the bottom of your keyboard two keys on the left side of the large space bar.(Note: You will rarely find a Windows 8 screen that looks exactly alike. The layout and style will be similar but you'll find that your Windows 8 computer has a different color or different apps etc...)  Notice in the picture above the small window that says Desktop with a picture of the ocean. If you were to click on that where do you think it'd take you? The desktop! Also above that notice the two boxes. One says Documents the other Pictures. What do you think would happen if you clicked on Documents? I'll bet you nailed it. It'd take you to see all your Documents.


Now, back to the start screen. Let's say you want to go to the Control Panel to tweak a couple settings but how do we get there? There's no shortcut on the desktop and nor do you see it on the start screen but hold on, that doesn't mean your stuck spinning your wheels. The trick is simple, just open the start screen (remember? It's by clicking on the bottom left corner)  and start typing Control Panel. A small windows should slide out on the left-hand side and the Control Panel icon should pop right up. All you've got to do is click on Control Panel and it'll pop right up. Enjoy tweaking your settings!


Once again, going back to your start screen do you notice a small arrow pointing downward in the bottom left corner? Where do you think that leads to?




If you click on it, it'll take you to a page that shows all the apps and programs you have installed. You'll notice a scroll bar along the bottom that you can use to scroll through all your apps etc...



You also have the option of how to display them.

1.) By name.

2.) By date installed.

3.) By most used.

4.) By category.



Now, back to our desktop. Take a look at the picture below.

Look pretty slick? No large start screen to get stuck in but yet the same search feature that will go digging through all my "stuff" and find what I want. How hard do you think it is to pull this one? All you need to do is press Windows Key and S at the same time and "Mr. search engine" is at your aid. Just start typing and he'll go digging.

Now, going back to our start screen let's say we want to view some pictures so we choose the photo app.


The app opens and loads all the pictures that are in our pictures folder.



Now, going back to the top of the screen reveals a drop-down bar that only gives us the option to totally close the photo app. But what if we don't want to close it because we're not done looking at photos. What are we going to do? Close the photo app and open it again later? There's actually a simple solution. Throw your mouse into the upper left corner and a small image of the desktop will appear. Click once and your desktop will appear.



Now you want to go back to your photo app to see some more pictures. How do you get there? Simply throw your mouse into the upper left hand corner again and click.



If you have more than one app open you'll have to choose between the other app or the desktop when throwing your mouse in the upper left-hand corner as show below. Also, notice the start button in the bottom left corner.




This article is to explain to unfamiliar customers the difference between POP3 and IMAP

As an email technician it's not uncommon to be asked to explain the difference between IMAP and POP. Let me explain...

IMAP and POP are two different methods that can be used to communicate with the mail server. If your account is set as a POP it will connect to the mail server, download all your messages and disconnect. The messages are now downloaded and stored locally on your computer. On the other hand, IMAP connects to the mail server and downloads just the subjects for each email ( this may vary from client to client). Only when you open the message does it download the rest of the email for you to view. While IMAP may use alot of data or connection time and sometimes slow the truth is, if you're computer crashed the messages would still be on the mail server. Sent folder, Trash, Inbox, Custom folders etc... would be waiting once you got the account setup again. POP is just the opposite. It isn't as connection intensive and it's alot faster because everything is local. It doesn't have to be continually refreshing your folders etc...

Another instance of where IMAP is handy is when syncing the same email account across multiple devices because what's sent from one device will also show in the sent folder on all the others.



This is to show the user how to get to Control Panel and then change the setting to either Large Icons or Small Icons

Are you needing to tweak a few settings on your new Windows 8 computer and don't know how to get there?

Go to the Start Screen. To get there, click in the bottom left corner of the screen on the symbol that looks like this  or press the Windows key which is found at the bottom of your keyboard two keys on the left side of the large space bar.

The start screen.

Once the start screen appears just start typing Control Panel. You should see a window slide out on the right-hand side of the screen called search. Just press the Control Panel icon and it should open right up.


There are 3 different ways to view the Control Panel.

1) Category

2) Large Icons

3) Small Icons



The default is by Category as shown below.

 This is the Control Panel set to view by Large Icons

 Last of all, here's a snapshot of Control Panel set to view by small Icons.



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